What channels can AS BPO handle?
Inbound voice, email, and live chat — scoped to the channels your customers already use.
Outsource inbound customer service to AS BPO Solutions
Inbound customer service outsourcing means a dedicated team answers the conversations your customers start — phone, email, and live chat — using your policies, brand voice, and approved systems.
AS BPO Solutions LLC is the outsourcing provider. We serve businesses in the USA, Canada, and the United Kingdom with dedicated English-speaking agents for inbound voice, email, and live chat.
What AS BPO handles
First-line inbound support across the moments that shape customer trust.
Inbound voice / call support
Live answers for product questions, order help, complaints, and guided next steps.
Email customer support
Written replies with accurate policy references and clear resolution ownership.
Live chat support
Real-time assistance for shoppers and existing customers without long waits.
Order-related inquiries
Status, shipping, delivery, and damaged or incorrect order triage per your SOPs.
Complaint handling
Calm, documented handling with escalation when a client decision is required.
Policy-based assistance
Agents follow your published rules for returns, refunds, and warranties — consistently, every shift.
Dedicated team model
Engagements can start from one seat. Coverage can be structured around the hours you need, including 24/7 operations when required.
Onboarding
Discovery of volumes, hours, channels, escalations, and success metrics.
Agent training
Product knowledge, brand voice, macros, and system practice before go-live.
Quality & reporting
QA sampling, coaching, and reporting cadence agreed with your stakeholders.
Client-approved tools and systems
Our agents can work within client-approved ecommerce, helpdesk, CRM, order-management, and communication systems provided as part of the engagement. You keep ownership of the stack; we staff the conversations.
For ecommerce-specific workflows — WISMO, returns, peak season — see our ecommerce customer service outsourcing page.
Inbound outsourcing FAQs
Can we start with one dedicated agent?
Yes. Many programs begin with one dedicated seat and expand coverage as volume grows.
Can AS BPO use our existing helpdesk or ecommerce tools?
Yes. Agents work within client-approved helpdesk, CRM, ecommerce, and communication systems provided for the engagement.
How does onboarding work?
We document SOPs and brand voice, train on your systems, soft-launch when useful, then monitor live work with QA sampling and agreed reporting.
Can support run 24/7?
Yes. Coverage can be structured with shifts for evenings, weekends, or full 24/7 when your program needs it.
How is quality monitored?
QA sampling, coaching, and escalation reviews against your policies.
How is pricing determined?
Pricing is quote-based around seats, coverage hours, channels, and complexity. There is no public fixed rate card.
Do you only support ecommerce?
Ecommerce is a major focus, and the same inbound model also serves other businesses that need reliable voice, email, and chat coverage.
Useful guides
Practical reading before you scope seats and hours.