Inbound voice
Live answers for product questions, order help, complaints, and guided next steps when a customer needs a real conversation.
- Voice Support
- Email Support
- Live Chat
- 24/7 Coverage
- Start From One Seat
Simple Solutions.
Real Impact.
Inbound customer support built around your channels, tools, and escalation paths — for businesses in the USA, Canada, and UK.
Dedicated English-speaking agents answer the conversations your customers start. You keep the brand voice, policies, and systems; we staff the coverage with documented SOPs and quality review.
Explore Inbound Customer Service →Inbound Customer Service
Voice, email, and live chat coverage with documented SOPs, approved responses, and quality review after go-live.
Ecommerce Support
Order status, product questions, returns guidance, and peak-season coverage for online stores — following your policies.
Dedicated Support Teams
Start from one seat, cover evenings or full 24/7 with agent shifts, and expand as volume and channels grow.
What Inbound Support Covers
First-line customer conversations that shape trust — handled against your published rules, not improvised scripts.
Email customer support
Written replies with accurate policy references, clear ownership, and documented outcomes your team can review.
Live chat
Real-time assistance during browsing, checkout hesitation, and post-purchase questions without long waits.
Order-related inquiries
Status, shipping, delivery, and damaged or incorrect-order triage using your order data and approved messaging.
Complaint handling
Calm, documented handling that protects retention — with escalation when a client decision is required.
Policy-based assistance
Returns, refunds, warranties, and account help stay consistent every shift because agents follow your published rules.
Ecommerce support
Shoppers remember who actually answered.
After checkout, people want a real reply — not a ticket number. We help with product questions, “where’s my order?”, returns, and busy sale days, using your store tools and your rules.
Easy to start
One dedicated person is enough to begin.
You don’t need a big team on day one. Start with one dedicated agent. They can cover evenings, weekends, or 24/7 with shifts — not one person staying awake all night. When things get busier, we add people.
A Clear Path From Discovery to Live Support
Onboarding is documented before anyone takes a live conversation. Scope, playbooks, training, and quality review are agreed with your team so go-live is controlled — not improvised.
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01
Discovery
We map channels, hours, contact reasons, volume, tools, permissions, and escalation boundaries so the seat is scoped to real work.
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02
Playbooks
SOPs, approved responses, brand voice, and decision rights are written down so agents do not invent exceptions.
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03
Training
Product and process training, system practice, and supervised sample tickets before the team handles live customers.
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04
Go Live & QA
Live coverage with quality sampling, coaching, and the reporting cadence your stakeholders agree up front.
Bring your stack
Your tools. Our agents.
AS BPO works inside client-approved helpdesk, CRM, ecommerce, order-management, and communication systems. You keep ownership of the stack and customer data; we staff the conversations inside the workflows you already run.
Helpdesk
CRM
Order Management
Knowledge Base
Voice
Chat
No platform switch. Agents log into the systems you approve for the engagement.
How We Operate With Clients
AS BPO Solutions is the outsourcing provider. Day-to-day inbound work is delivered by English-speaking agents from our Lahore operation, under US legal entity A-S BPO Solutions LLC, for businesses in the USA, Canada, and the United Kingdom.
Engagements are built around your tools, brand voice, and escalation rules. Clear scope — channels, hours, seat count, and decision rights — is documented before go-live, then quality is measured with QA sampling and coaching.
Read about AS BPO →US legal entity
A-S BPO Solutions LLC. The Delaware address is a registered office, not a walk-in operations floor.
Lahore delivery
Support work is delivered from Lahore, Pakistan, for USA, Canada, and UK customer conversations.
Your systems
Agents work in systems you approve. You keep ownership of customer data, policies, and exceptions.
Measurable quality
QA sampling, coaching, and agreed reporting keep the program accountable after launch.
From the blog
Practical Guides for Better Customer Support
Read how to scope inbound seats, ecommerce coverage, and a clean handoff before you request a quote.
When Does 24/7 Ecommerce Customer Support Make Sense?
Decide when 24/7 ecommerce customer support is worth it — time zones, ticket patterns, and alternatives to full round-th...
Read Guide →
Returns and Refund Customer Support for Ecommerce Stores
How ecommerce brands can run returns and refund customer support with clear policies, empathy, and consistent agent exec...
Read Guide →
How to Handle WISMO and Order-Status Questions at Scale
Reduce WISMO load with proactive updates, accurate macros, and scalable inbound processes for order-status questions.
Read Guide →Common questions
Frequently Asked Questions
Clear answers on channels, seating, systems, onboarding, and quote-based pricing — so you can scope a program before you talk to us.
What channels can AS BPO handle?
Inbound voice, email, and live chat — configured around the channels your customers already use. Scope is agreed during discovery so agents only cover the conversations you want outsourced.
Can we start with one dedicated agent?
Yes. Many programs begin with one dedicated seat and expand coverage as volume grows. A seat can be shift-covered for evenings, weekends, or full 24/7 when the program needs it.
Can AS BPO work in our existing systems?
Yes. Agents work within client-approved helpdesk, CRM, ecommerce, and communication systems provided for the engagement. You keep ownership of the stack and customer data.
How does onboarding work?
We document SOPs and brand voice, train on your systems, then monitor live work with QA sampling, coaching, and agreed reporting. Nothing goes live until playbooks and permissions are clear.
How is pricing determined?
Pricing is quote-based around seats, hours, channels, and complexity. There is no public fixed rate card. Quotes can list seat hours, QA, tools, and any setup before you start.